Collections & Delivery Policy

 Order Collection & Delivery Policy

V Creative Ventures Limited (we, us, our) is a limited company, with its registered office at 7, Savoy Court, London WC2R 0EX, registered in England and Wales with company number: 11267514 and VAT number: 334775579. We trade under the name Brillig & Borogove. Brillig & Borogove is a registered trade mark (Registration No. UK00003782948) in our name.

We are engaged in the following trade activities:

(i) the marketing and selling of pre-used/second-hand home decoration objects, including works of art, paintings, sculpture, antiques, collectibles, furniture, tapestries (Second-Hand Items); and

(ii) the marketing and selling of bespoke, personalised, custom made, print-to-order and made-to-order products which includes wallcoverings, wallpapers, murals and textiles made to your specification and/or measurements (Made-to-Order Products) and pre-printed ex-stock wallpapers, murals, wallcoverings and textiles.

Please read this Order Collection & Delivery Policy carefully. This Policy forms part of our Conditions of Sale and applies to the purchase/order of any product(s)/item(s) that you (the buyer) have purchased or may purchase from us in person at an exhibition (In-Person Sales), via our website, any associated mobile or digital applications, via e-mail communication made with contact@brilligandborogove.com, sales@brilligandborogove.com or enquiries@brilligandborogove.com, phone or any other means of digital or at a distance communication (Remote / Digital Sales), (In-Person Sales and Remote / Digital Sales together being the Sales Channels).

By placing an order you accept these terms, including the limitation of our liability and the passing of risk as set out below.

Collecting At An Exhibition:

All purchased product(s)/item(s) purchased from us at an exhibition (In-Person Sale) can be collected from us at the point we confirm your order/purchase in accordance with our Conditions of Sale and provided that we have received full payment for such product(s)/item(s). 

Payment in full must be received and cleared prior to collection. We will not entertain collections outside the regular trading hours for the relevant exhibition.

Collection From Our Premises:

All purchased product(s)/item(s) can be potentially collected from our physical collection service point at 65-69, Lots Road, London SW10 0RN via prior appointment (time and date to be agreed upon in writing with us) after full payment has been received.

Payment in full must be received and cleared prior to collection. We will not entertain collections outside normal working hours (our working hours are 11 am to 5 pm Monday to Friday) or on Saturdays, Sundays and other public holidays.

Collection By You or Your Courier: 

In the event that you arrange for a third party courier to collect your order on your behalf, the risk of the products/items you have purchased will pass to you on collection from our collection service point by the relevant third party (or, in the case of a product/item purchased via an In Person Sale which is being collected at the relevant exhibition, the point it is collected from us at the relevant exhibition).  We strongly recommend that you take out adequate insurance for the transit, particularly for orders above £500 in value.

A written and signed authorization is required from the person named on the invoice for any third party person collecting on behalf of you. You are requested to include the person's full name and the product(s)/item(s) that are to be collected. The person collecting must present valid government-issued identification such as a passport copy or driver’s license. We reserve the right to refuse to release goods to anyone who does not present a valid form of photo identification on request.

You will own the product(s)/item(s) once we have received payment in full and you, or someone authorised by you, has collected it from our premises.

If you fail to collect your order within 14 days from the date of purchase, we will charge you for storage at a rate of £35 per week or part week until collection. Notwithstanding the foregoing, we can also end our contract with you and claim compensation if you continue to fail to collect your order within a reasonable time.  

Delivery of Wallpapers, Wallcoverings and Textiles

We arrange delivery of wallpapers, wallcoverings, murals and textiles. Delivery charges are shown at the time you place your order.

Our wallpapers are printed to order. Current lead times are 4 to 6 weeks from the date your order is confirmed, and we will confirm the expected delivery date to you in writing when we accept your order. Pre-printed ex-stock items are normally despatched within 5 working days.

If we are unable to deliver by the confirmed date, we will tell you as soon as possible and agree a revised date with you. If we fail to deliver within a further reasonable period agreed with you, you may treat the contract as at an end and receive a refund of any sums paid for undelivered goods.

Risk of loss or damage remains with us until the goods are delivered to you or to a person identified by you to take possession of them. Where you purchase as a business, risk passes to you on despatch. Ownership passes to you once we have received payment in full and the goods have been delivered.

Please inspect your order on arrival and tell us as soon as reasonably possible if anything is missing or damaged. Please also refer to our Resources page and to clause 9 of our Conditions of Sale for guidance on checking batch numbers and inspecting rolls before hanging.

Delivery is made to the address stated on your invoice. It is your responsibility to ensure that address is complete and correct. Once goods have left our premises the delivery address cannot be changed, and any costs arising from incorrect or incomplete address details, including redirection, storage or return carriage, will be charged to you. We may refuse delivery to an address other than the verified billing address, and we do not deliver to PO Boxes, BFPO addresses or postal forwarding services.

Delivery of Fragile, Antique and Second-Hand Items

Second-Hand Items are sold on a collection basis. We do not offer delivery of these items as standard.

Where you are unable to collect, there are two options:

Option 1 — you appoint your own carrier. You contract directly with the carrier, and are responsible for their charges, their handling of the goods and their acts and omissions. We are not a party to that contract. Risk of loss or damage passes to you when the goods are handed to your carrier at our premises or at the exhibition. We strongly recommend that you arrange comprehensive transit insurance for the full replacement value.

Option 2 — we introduce a carrier at your request. At your request we may put you in touch with a specialist antiques carrier. You contract with and pay that carrier directly. We are not a party to that contract and are not responsible for their performance, and risk passes to you when the goods are handed to them.

In either case, it is your responsibility to satisfy yourself that the item can be safely transported to and into its destination, including checking all measurements of doorways, entrances, staircases, lifts and access routes, and ensuring that appropriate assistance and equipment are available.

Unless we agree otherwise in writing, Second-Hand Items are supplied unpacked and it is for you or your carrier to pack and protect them appropriately for transit. Where we agree to pack an item, we will do so with reasonable care, but this does not transfer any transit risk to us.

Where an item is fragile, we may require you to use a specialist fine art or antiques carrier and may decline to release it to a general courier.

Delivery of Small Items

We arrange delivery of small, flat items such as unframed antique prints, engravings, maps and unframed works on paper. Delivery charges are shown at the time of order.

Risk of loss or damage remains with us until the goods are delivered to you or to a person identified by you to take possession of them. Where you purchase as a business, risk passes to you on despatch.

For deliveries to the UK Highlands and Islands, or outside the United Kingdom, please email sales@brilligandborogove.com.

International orders. Goods are sent on a Delivered At Place basis. You are the importer of record and are responsible for all import duties, taxes, clearance fees and charges levied by the destination country, which will be collected from you by the carrier before or on delivery. These are not included in our price and we cannot estimate them for you.

For orders to the United States, please note that the previous duty-free allowance for low-value shipments no longer applies. All shipments, regardless of value, require a customs entry and may attract duties and fees. We declare the correct value and tariff classification on every parcel and cannot mark goods as gifts or under-declare their value.

If a parcel is refused, returned or abandoned because import charges are not paid, we will refund the price of the goods less our outbound carriage, return carriage and any charges levied against us.

General Delivery Conditions

These conditions apply to all orders, in addition to the sections above.

Couriers. Where we arrange delivery, we select and appoint the carrier at our discretion and may change carriers at any time. We take reasonable care in selecting reputable carriers and in packaging goods appropriately, but we cannot guarantee against transit damage. Where you appoint your own carrier, we are not responsible for that carrier's acts or omissions.

Delivery address. It is your responsibility to ensure that the delivery address on your invoice is complete and correct. Once goods have left our premises the address cannot be changed, and any resulting costs, including redirection, storage or return carriage, will be charged to you. We may refuse delivery to any address other than the verified billing address, and we do not deliver to PO Boxes, BFPO addresses or postal forwarding services.

Access. It is your responsibility to verify that the goods can be safely delivered to the intended location, including checking measurements of doorways, entrances, staircases, lifts and access routes, and ensuring appropriate assistance and equipment are available on the day. We accept no liability for failure to deliver due to inadequate access or refusal of delivery.

Import charges and licences. For orders delivered outside the United Kingdom, you are solely responsible for all import taxes, customs duties, VAT, clearance fees and other charges levied by the destination country, payable by you directly to the relevant authorities. You are also solely responsible for obtaining, at your own cost, any export or import licences, permits or documentation required. We accept no liability for any delay, seizure or refusal of entry caused by a failure to comply.

Insurance. Where risk has passed to you, we strongly recommend that you arrange insurance for the full replacement value of the goods, particularly for high-value, fragile or antique items.

Data Sharing:

In order to fulfil the delivery of your order we may disclose your name and address to third parties (in particular, carriage providers, courier companies, shippers). Please see our Privacy Policy for details on how we may use your personal data.

Our Liability:

Our total liability for any claim relating to the goods, including loss, damage in transit, non-delivery or any other issue, is limited to the net invoice value of the affected items. We are not liable for any indirect, consequential or economic loss, including loss of profit, loss of use or damage to other property.

Nothing in this Policy limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be limited or excluded.

Events Beyond Our Control (Force Majeure):

We will not be liable or in breach of contract for any failure or delay in performing our obligations (including delivery) if it is caused by an Event Beyond Our Reasonable Control.

This includes (but is not limited to) acts of God, extreme weather, war, terrorism, riot, strikes, industrial action, failure or delay by third-party couriers, government actions, new regulations, pandemics, or disruption to transport networks.

We will notify you as soon as reasonably practicable and take reasonable steps to minimise the effect. Our obligations will be suspended for the duration of the event. If it continues for more than 30 days, either party may cancel the order and we will refund the amount you have paid for goods not delivered.