Collections & Delivery Policy

 Order Collection & Delivery Policy

V Creative Ventures Limited (we, us, our) is a limited company, with its registered office at 7, Savoy Court, London WC2R 0EX, registered in England and Wales with company number: 11267514 and VAT number: 334775579. We trade under the name Brillig & Borogove. Brillig & Borogove is a registered trade mark (Registration No. UK00003782948) in our name.

We are engaged in the following trade activities:

(i) the marketing and selling of pre-used/second-hand home decoration objects, including works of art, paintings, sculpture, antiques, collectibles, furniture, tapestries (Second-Hand Items); and

(ii) the marketing and selling of bespoke, personalised, custom made, print-to-order and made-to-order products which includes wallcoverings, wallpapers, murals and textiles made to your specification and/or measurements (Made-to-Order Products) and pre-printed ex-stock wallpapers, murals, wallcoverings and textiles.

Please read this Order Collection & Delivery Policy carefully. This Policy forms part of our Conditions of Sale and applies to the purchase/order of any product(s)/item(s) that you (the buyer) have purchased or may purchase from us in person at an exhibition (In-Person Sales), via our website, any associated mobile or digital applications, via e-mail communication made with contact@brilligandborogove.com, sales@brilligandborogove.com or enquiries@brilligandborogove.com, phone or any other means of digital or at a distance communication (Remote / Digital Sales), (In-Person Sales and Remote / Digital Sales together being the Sales Channels).

By accepting delivery/shipping, you confirm that you accept these terms, including the limitation of our liability and the passing of risk upon despatch.

Collecting At An Exhibition:

All purchased product(s)/item(s) purchased from us at an exhibition (In-Person Sale) can be collected from us at the point we confirm your order/purchase in accordance with our Conditions of Sale and provided that we have received full payment for such product(s)/item(s). 

Payment in full must be received and cleared prior to collection. We will not entertain collections outside the regular trading hours for the relevant exhibition.

Collection From Our Premises:

All purchased product(s)/item(s) can be potentially collected from our physical collection service point at 65-69, Lots Road, London SW10 0RN via prior appointment (time and date to be agreed upon in writing with us) after full payment has been received.

Payment in full must be received and cleared prior to collection. We will not entertain collections outside normal working hours (our working hours are 11 am to 5 pm Monday to Friday) or on Saturdays, Sundays and other public holidays.

In-Transit Insurance:

In the event that you arrange for a third party courier to collect your order on your behalf, the risk of the products/items you have purchased will pass to you on collection from our collection service point by the relevant third party (or, in the case of a product/item purchased via an In Person Sale which is being collected at the relevant exhibition, the point it is collected from us at the relevant exhibition).  We strongly recommend that you take out adequate insurance for the transit, particularly for orders above £500 in value.

A written and signed authorization is required from the person named on the invoice for any third party person collecting on behalf of you. You are requested to include the person's full name and the product(s)/item(s) that are to be collected. The person collecting must present valid government-issued identification such as a passport copy or driver’s license. We reserve the right to refuse to release goods to anyone who does not present a valid form of photo identification on request.

You will own the product(s)/item(s) once we have received payment in full and you, or someone authorised by you, has collected it from our premises.

If you fail to collect your order within 14 days from the date of purchase, we will charge you the cost of storing the product(s)/item(s) until collection. Notwithstanding the foregoing, we can also end our contract with you and claim compensation if you continue to fail to collect your order within a reasonable time.  Unless collection as above is expressed at the time of payment, delivery and shipping terms as below will apply.

Delivery To Your Chosen Address:

Delivery/Shipping is only initiated and undertaken at the buyers’ request, acceptance and confirmation and will be subject to the delivery charges stated when you make your order. Acceptance of delivery/shipping will constitute acceptance of all terms and conditions contained herein. 

For Fragile, Antique and Second-Hand Items where we arrange delivery at your request and on your behalf (including for fragile, antique or second-hand items), we will use appropriate professional packaging and reputable carriers. However, due to the inherent risks involved with such items, we strongly recommend that you arrange your own comprehensive transit insurance for the full replacement value. Our liability remains strictly limited as set out below, regardless of whether you choose to insure the goods.

 The following conditions apply in any eventuality:

  • We do not offer an in-house delivery service. All packaging, handling, carriage, and delivery are outsourced exclusively to carefully selected third-party courier and carriage providers.

  • We reserve the absolute right to select, appoint, and change any local, regional, national, or international courier company at our sole discretion for the delivery of your order. We shall not be liable for any act, omission, or negligence on the part of any third-party courier.

  • We reserve the right to refuse delivery to any address other than the verified billing address provided at the time of purchase. We do not deliver to PO Boxes, BFPO addresses, or any form of postal forwarding service under any circumstances.

    It is the buyer’s sole and exclusive responsibility to ensure that the delivery address stated on the invoice is complete and correct. Once the goods have left our premises, no changes to the delivery address are possible. Any costs arising from incorrect or incomplete address details (including redirection, storage, or return carriage) will be charged to the buyer in full.

  • It is the buyer’s sole responsibility to verify that the goods can be safely delivered to the intended location. This includes (but is not limited to) checking all necessary measurements of doorways, entrances, staircases, lifts, and access routes, and ensuring that appropriate assistance and equipment are available on the day of delivery. We accept no liability for any failure to deliver due to inadequate access or refusal of delivery.

  • For orders delivered outside the United Kingdom, the buyer is solely responsible for the payment of all applicable import taxes, customs duties, VAT, clearance fees, and any other charges levied by the destination country. These charges are payable directly by the buyer to the relevant authorities and are not included in our invoice.

    The buyer is also solely responsible for obtaining, at their own cost, any necessary export licences, import licences, permits, or other documentation required for the lawful importation of the goods into the destination country. We accept no liability for any delay, seizure, or refusal of entry caused by the buyer’s failure to comply with these requirements.

  • We do not accept any liability whatsoever for goods that are lost, damaged, or delayed in transit. All goods travel at the buyer’s risk once they have left our premises.

  • In any event, our total liability for any claim relating to the goods (including but not limited to loss, damage in transit, non-delivery, or any other issue) shall be strictly limited to the net invoice value of the affected item(s) only. We shall not be liable for any indirect, consequential, or economic losses whatsoever, including (but not limited to) loss of profit, loss of use, or damage to other property.

  • We outsource packaging and delivery to carefully selected third-party courier companies. While we take reasonable care in selecting reputable carriers and packaging items appropriately (especially for fragile/antique/second-hand items), we cannot guarantee against transit damage.

  • We strongly recommend that you arrange your own insurance for the full replacement value of the goods, particularly for high-value, fragile, or antique items.

Data Sharing:

In order to fulfil the delivery of your order we may disclose your name and address to third parties (in particular, carriage providers, courier companies, shippers). Please see our Privacy Policy for details on how we may use your personal data.

Estimated Delivery Costs and Timelines:

Our Delivery timelines are different depending on the delivery address, order value, nature and type of the product/item that you order from us.

For delivery to UK Highlands & Islands, International deliveries please email us at sales@brilligandborogove.com for bespoke delivery solutions.

Events Beyond Our Control (Force Majeure):

We will not be liable or in breach of contract for any failure or delay in performing our obligations (including delivery) if it is caused by an Event Beyond Our Reasonable Control.

This includes (but is not limited to) acts of God, extreme weather, war, terrorism, riot, strikes, industrial action, failure or delay by third-party couriers, government actions, new regulations, pandemics, or disruption to transport networks.

We will notify you as soon as reasonably practicable and take reasonable steps to minimise the effect. Our obligations will be suspended for the duration of the event. If it continues for more than 30 days, either party may cancel the order with a full refund of any amounts paid (less reasonable costs already incurred).