1.1 V Creative Ventures Limited (we, us, our) is a limited company, with its registered office at 7 Savoy Court, London WC2R 0EX, registered in England and Wales with company number: 11267514 and VAT number: 334775579. We trade under the name Brillig & Borogove. Brillig & Borogove is a registered trade mark (Registration No. UK00003782948) in our name.
1.2 We are engaged in the following trade activities:
1.2.1 the marketing and selling of pre-used/second-hand home decoration objects, including works of art, paintings, sculpture, antiques, collectibles, furniture, tapestries (Second-Hand Items); and
1.2.2 the marketing and selling of bespoke, personalised, custom made, print-to-order and made-to-order products made to your specification and/or measurements (Made to Order Products) and pre-printed ex-stock wallpapers, murals, wallcoverings and textiles.
1.3 You, as a buyer (you, your) can find everything you need to know about us and our products on our website, https://www.brilligandborogove.com/ or from our sales staff before you order. We also confirm the key information to you in writing after you order, either by email or in your online account.
1.4 Please read these Conditions of Sale carefully. These Conditions of Sale apply to the sale of any products that you may purchase from us using our website, any associated mobile or digital applications, via e-mail communication made with firstname.lastname@example.org, email@example.com or firstname.lastname@example.org, phone or any other means of digital or at a distance communication (together the Sales Channels). Before placing an order for any of our products, you agree to these Conditions of Sale. If you do not agree to these Conditions of Sale, then you must not order any products through the Sales Channels.
1.6 We may make changes from time to time to these Conditions of Sale so please check back regularly to keep informed of updates. Any new version of these Conditions of Sale shall take effect immediately upon the date of posting and will govern any orders of products made as from that date. Any changes to the Conditions of Sale made after you have placed an order will not affect that order and your relationship with us, except as may be required by applicable law.
2. When you buy from us you are agreed that:
2.1 We only accept orders when we have checked them.
2.2 Sometimes we reject orders.
2.3 We charge you at the point when you make the order unless otherwise stated on our website.
2.4 We charge interest on late payments.
2.5 We pass on some increases in VAT.
2.6 We are not responsible for delays outside our control.
2.7 Products can vary slightly from their pictures.
2.8 You are responsible for making sure your measurements are accurate and the installation of a product.
2.9 You must be 18 years old or older to purchase our products.
2.10 You have a legal right to change your mind except in relation to any Made to Order Products, which are non-refundable.
2.11 You have rights if there is something wrong with your product
2.12 We can change products and these terms.
2.13 We can suspend supply (and you have rights if we do).
2.14 We can withdraw products
2.15 We can end our contract with you
2.16 We do not compensate you for all losses causes by us or our products.
2.17 You have several options for resolving disputes with us.
3. We only accept orders when we have checked them
3.1 All orders placed through our Sales Channels are subject to availability, acceptance and confirmation of such orders by us. Kindly contact us on our official email address (email@example.com) so that we can provide up to date information on the availability on our products.
3.2 We contact you to confirm we have received your order and then we contact you again to confirm we have accepted it.
3.3 To confirm the order, we will conduct our usual credit, anti-fraud, security and related legal checks where applicable and, if acceptable, will then process your order.
4. Sometimes we reject orders
Sometimes we reject orders, for example, because a product is unexpectedly out of stock, we have imposed a limit on quantities that can bought by any one person or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid. We may also reject your order if there is an ongoing dispute concerning payment of a prior order or if we suspect, in our sole discretion, that you have engaged in (i) fraudulent activities; or (ii) have otherwise violated these Conditions of Sale.
5. We charge you when you order a product unless otherwise stated on our website
5.1 All payments must be made in Pounds Sterling (£) using the methods of payment identified at the point of sale which may be subject to third party terms and conditions. Depending on the payment method, we may require additional information such as specific forms of identification.
5.2 All our prices are exclusive of any packaging, shipping and delivery costs and other taxes such VAT that might be applicable. Shipping and Delivery charges, if any, are described in the Delivery Policy on our website.
5.3 For any print-to-order products, we will confirm the order with you first via email and issue a pro-forma invoice with details of your order and payment date. Your order will be subject to full payment of the pro-forma invoice.
5.4 You will own your product once we have received payment in full and it has been delivered to you.
6. We charge interest on late payments
If we are unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 3% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
7. We pass on some increases in VAT
7.1 We charge you the applicable rate of VAT for all wallcoverings, wallpapers and textiles (including print-to-order, bespoke and custom printed wallpapers and textiles) ordered in or to the United Kingdom.
7.2 All Second-Hand Items are sold under the Margin Scheme in the United Kingdom unless otherwise stated on our website.
7.3 If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
7.4 Orders outside the United Kingdom may be subject to other applicable taxes.
8. We are not responsible for delays outside our control
8.1 Our delivery lead time is dependent on the type of product you order. We will confirm the estimated delivery time to you when your order is shipped. Kindly check our Delivery Policy for full details.
8.2 If our supply of your product is delayed by an event outside our control such as postal strikes or delays in any third party courier services, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we will not compensate you for the delay, but if the delay is likely to be more than [30 days] you can contact our Customer Service Team: [Customer Service Email] to end the contract and receive a refund for any products you have paid for, but not received.
9. Products can vary slightly from their pictures
9.1 A product's true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different.
9.1.1 If you are re-ordering a product, please contact us via email to confirm the batch number and we will endeavour to match the colouring (if reasonably possible).
9.1.2 We will endeavour to match custom wallpaper if we are supplied with an original piece.
9.2 Our wallpapers are printed by third party specialist printers upon order and every effort is made to ensure that the wallpapers we supply correspond as closely as possible to the samples displayed. However all sizes, dimensions and measurements indicated on our website can be out by up to 3% and may differ in qualities and weight depending on the substrate and ink.
9.3 Any Second Hand Items that in our opinion have a fault or a damage, we will provide information and description of the nature of the fault or damage. We do not offer or provide any repair service or restoration work for such pre-existing damage.
9.4 We are not professional conservators or restorers or valuers and therefore any opinion or condition report provided by us is provided as a guide only. The buyer should consult with a professional restorer or conservator of their own choice who will be better able to provide a detailed, professional report on the nature and quality and condition of the item.
10. You're responsible for making sure your measurements are accurate and for the installation of a products
10.1 If we are making or supplying the product to measurements you provide, for example for any Bespoke Products, you are responsible for making sure those measurements are correct.
10.2 All of our products are meant for interior use unless otherwise stated. It is your responsibility to ensure that the product is fit for any other end use.
10.3 Please consult our website for our guide on how to hang our wallpapers. We recommend that all wallpapers be hung by a professional and qualified decorator.
10.4 The information given in our guides is for guidance only.
11. You must be 18 years old or older to purchase our products
12. You have a legal right to change your mind except in relation to any Made to Order Products, which are non-refundable
12.1 Your legal right to change your mind. For most of our products, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.
12.2 When you can't change your mind. You can't change your mind about an order for:
12.2.1 products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
12.2.2 goods that are made to your specifications, including all Made to Order Products or are clearly personalised; and
12.2.3 goods which become mixed inseparably with other items after their delivery such as wallpaper already hung up.
12.3 The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after the day we deliver it. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.
12.4 How to let us know. To let us know you want to change your mind, contact our Customer Service Team: firstname.lastname@example.org.
12.5 You have to return the product at your own cost. You have to return your product to us within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the product.
12.6 You must send the product back to us. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you do not do this and we do not receive the goods at all or within a reasonable time we will not refund you the price. For help with returns, please refer to our Returns and Refunds Policy or contact our Customer Service Team: email@example.com.
12.7 We only refund standard delivery costs. We do not refund any extra you have paid for express delivery or delivery at a particular time.
12.8 We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not the same as originally sold, price tags have been removed, the packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due.
12.9 When and how we refund you. If you tell us you have changed your mind about a product that has not been delivered, we refund you as soon as possible and within [14 days]. If you are sending your product back to us, we refund you within [14 days] of receiving it (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We do not charge a fee for the refund.
13. You have rights if there is something wrong with your product
If you think there is something wrong with your product, you must contact our Customer Service Team: firstname.lastname@example.org. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Remember too that you have several options for resolving disputes with us.
14. We can change products and these terms
14.1 Changes we can always make.
We can always change a product:
14.1.1 to reflect changes in relevant laws and regulatory requirements; and
14.1.2 to make minor technical adjustments and improvements.
14.2 Changes we can only make if we give you notice and an option to terminate. We can also make the following types of change to the product or these terms, but if we do so we will notify you and you can then contact our Customer Service Team: email@example.com to end the contract before the change takes effect and receive a refund for any products you have paid for, but not received:
14.2.1 changes to the wallpaper; or
14.2.2 increase the price.
15. We can suspend supply (and you have rights if we do)
15.1 We can suspend the supply of a product.
We do this to:
15.1.1 deal with technical problems or make minor technical changes;
15.1.2. update the product to reflect changes in relevant laws and regulatory requirements; or
15.1.3 make changes to the product (see We can change products and these terms).
15.2 We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we are suspending supply, unless the problem is urgent or an emergency. If we suspend the product for longer than [30 days], we adjust the price so you do not pay for it while it's suspended. If we suspend supply, or tell you we are going to suspend supply, for more than [30 consecutive days] you can contact our Customer Service Team: firstname.lastname@example.org to end the contract and we will refund any sums you have paid in advance for products you will not receive.
16. We can withdraw products
We can stop providing a product. We let you know at least [14 days] in advance and we refund any sums you've paid in advance for products which will not be provided.
17. We can end our contract with you
We can end our contract with you for a product and claim any compensation due to us if you do not:
17.1 make any payment to us when it is due and you still do not make payment within 30 days of our reminding you that payment is due;
17.2 within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product, for example, the correct delivery address or the information required for us to carry out the necessary credit or anti-fraud checks; or
17.3 within a reasonable time, either allow us to deliver the product to you or collect it from us.
18. We do not compensate you for all losses caused by us or our products
We are responsible for losses you suffer caused by us breaking this contract unless the loss is:
18.1 Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
18.2 Caused by a delaying event outside our control. As long as we have taken the steps set out in the section are not responsible for delays outside our control for example delays in third party delivery services.
18.3 Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
18.4 A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.
19. You have several options for resolving disputes with us
19.1 Our complaints policy. Our Customer Service Team: email@example.com will do their best to resolve any problems you have with us or our products.
19.2 Jurisdiction. These terms are governed by English law and subject to the non-exclusive jurisdiction of the courts in England and Wales.
20. Other important terms apply to our contract
20.1 We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.
20.2 You can only transfer your contract with us to someone else if we agree to this.
20.3 Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
20.4 If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
20.5 Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you are not allowed to, but that doesn’t mean we can't do it later.